Frequently Asked Questions

You can easily install our mobile apps to access your NorthMail.ca account on your phone:

After installing, simply sign in with your NorthMail.ca email and password.

  1. Install the Nextcloud app from the App Store (iOS) or Play Store (Android).
  2. On the first launch, select "Login"
  3. When prompted for the server address, enter https://cloud.northmail.ca and confirm.
  4. Sign in with your NorthMail credentials.
  5. Once logged in, open the app's Settings.
  6. Go to the Auto upload section and enable Auto upload photos/videos.
  7. Tap on Select the "Auto upload" folder and choose the folder in your NorthMail cloud where you want to store your photos.
  8. Adjust additional options as needed (e.g., Wi-Fi only, charging only).
  9. If you want to upload all your existing photos, enable Upload the whole camera roll.

The maximum mailbox size is 1 GB for free accounts and 100 GB for premium accounts.

The maximum email size, including attachments, is 25 MB.

If you require any assistance, please do not hesitate to reach out through our contact page.

  1. Open your Settings.
  2. Scroll down and tap on the Mail app.
  3. Select Accounts.
  4. Tap on Add Account.
  5. Choose Other from the provider list.
  6. Select Add Mail Account.
  7. Enter your name, full email address, password, and an optional description (e.g., NorthMail).
  8. Tap on Next.
  9. Ensure that the IMAP option is selected at the top; if not, select it.
  10. In the Incoming Mail Server section, set:
    • Host Name: mail.northmail.ca
    • User Name: your full email address (including @northmail.ca)
    • Password: your password
  11. Repeat the same information for the Outgoing Mail Server (Make sure to enter the password even if it says it's optional: it is not) and tap Next. This can take up to three minutes.
  12. Select Mail and then tap Save.

Note: If your email does not appear on your iPhone, please double-check your settings.

  1. Open the Gmail app on your Android device.
  2. Tap your profile icon in the top-right corner.
  3. Select Add another account.
  4. Choose Other as the account type.
  5. Enter your full NorthMail email address and tap Next.
  6. Select Personal (IMAP) as the account type.
  7. Enter your password and tap Next.
  8. For the Incoming Server Settings:
    • Username: Your full NorthMail email address (e.g., user@northmail.ca).
    • Password: Your email password.
    • Server: mail.northmail.ca
  9. Tap Next to proceed.
  10. For the Outgoing Server Settings:
    • Use the same username and password as the incoming server.
    • Server: mail.northmail.ca
  11. Tap Next and configure your account preferences as needed.
  12. Enter your name as you want it displayed in emails and tap Next.
  13. Your email is now set up and ready to use!